Return Policy

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Return, Refund & Shipping Policy

At Vape Specialists, we are committed to delivering a premium experienceβ€”from checkout to delivery and beyond. We’ve structured our policies to be transparent, fair, and efficient, while protecting both our customers and our company from misuse.

πŸ” Return Policy

πŸ“… Standard Return Window

We offer a 30-day return policy, starting from the date of delivery. After 30 calendar days, we can no longer accept returns for standard items.

To be eligible for a return:

  • The item must be unused and unopened, in original packaging, with all tags, manuals, and accessories intact

  • The item must be free of damage, wear, or misuse

  • A valid proof of purchase or receipt must be included

  • All returns must include a Return Merchandise Authorization (RMA) number

Items sent back without prior approval or without an RMA number will be automatically rejected.

To initiate a return, email us at info@vapespecialists.com with your order number and reason for return.

Approved returns should be shipped to:

Returns – Vape Specialists
13401 Yorba Ave
Chino, CA 91710
United States

🚫 Non-Returnable or Final Sale Items

Certain items are non-returnable due to safety, hygiene, or regulatory reasons:

  • Disposable vape products – FINAL SALE only; not eligible for return or refund under any circumstances

  • Opened or used coils, pods, cartridges, tanks, or RDA/RDTA systems

  • Batteries and chargers

  • 420-related products

  • Liquids (e-juice, etc.)

  • Personal care items

  • Hazardous materials or flammable items

  • Custom or personalized items

  • Sale or clearance items

  • Gift cards

If you’re unsure whether an item qualifies, please contact us before sending anything back.

πŸ› οΈ Defective Products

We accept returns for defective products within 6 months of purchase if the item fails to function as advertised under normal use.

To qualify:

  • The defect must be functional (e.g., won’t charge, won’t fire, leaks immediately)

  • Minor cosmetic issues such as scuffs, dents, or discoloration are not considered defects

  • The full original kit must be returnedβ€”not just the malfunctioning part

  • Items must not show signs of abuse, wear, or modification

We reserve the right to deny returns for any items determined to be misused or intentionally damaged.

❌ Invalid Returns & Customer Responsibility

If a product is returned and deemed ineligible for refund or replacement:

  • It will be held for 7 days, awaiting a customer-provided return shipping label

  • Vape Specialists will not pay to return ineligible items

  • If no label is received within 7 days, the item will be discarded or recycled

πŸ”„ Exchanges

We do not process direct exchanges. If you would like a different item, please follow the standard return process. Once your return is approved and refunded, you may place a new order separately.

🌍 EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel and return your order within 14 days without giving a reason.

Items must be unused, in original packaging, and include valid proof of purchase.

πŸ’³ Refunds

Once your return is received and inspected, we’ll notify you of the outcome by email. If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

  • Banking or credit card processing delays may extend posting times

  • If more than 15 business days have passed since your return approval and no refund has posted, contact us at info@vapespecialists.com

🏬 Wholesale Returns

Returns for wholesale customers follow a separate policy:

  • No refunds will be issued for wholesale orders

  • If approved, store credit will be applied to your account

  • Credit is automatically applied to your next online purchase

  • All other return and defect restrictions still apply

πŸ“¦ Shipping Policy

We aim to ship all orders within 1–2 business days of successful payment. Shipping costs are calculated at checkout based on weight, destination, and selected service.

⏰ Same-Day Shipping Cutoffs

To qualify for same-day shipping:

  • UPS Ground: Order must be placed and paid by 12:00 PM PST

  • USPS Priority Mail: Order must be placed and paid by 10:00 AM PST

Orders placed after these cutoffs ship the following business day. Business days are Monday–Friday (excluding U.S. holidays).

🚚 Carriers & Delivery

We ship via UPS Ground and USPS Priority Mail. You may request a different carrier by contacting us before placing your order.

  • If you require signature confirmation or shipping insurance, it must be selected and paid for during checkout

  • We are not responsible for packages lost or stolen after confirmed delivery unless shipping insurance was added

🌎 International Shipping

We currently ship only to U.S. addresses and U.S. territories. For special international shipping requests, contact us at info@vapespecialists.com.

πŸ“¬ Claims for Missing or Incorrect Items

Missing items or shipping discrepancies must be reported to info@vapespecialists.com within 7 days of delivery. Claims made beyond this window may not be eligible for resolution.

πŸ“© Contact Us

For return requests, shipping support, or general inquiries, please contact:

Vape Specialists
πŸ“ 13401 Yorba Ave, Chino, CA 91710, United States
πŸ“ž (714) 406-3225
πŸ“§ info@vapespecialists.com